Delete your Prolumen account

This page explains how to delete a Prolumen account and the data stored in the Prolumen cloud project. Prolumen is the fitness and nutrition app published as app.prolumen for iOS and Android.

You do not need to have the app installed to ask us to delete an account. If you cannot sign in, see If you cannot sign in.

Delete the account in the app

1. Open Prolumen and sign in to the account you want to delete.
2. Go to Settings › Account.
3. Choose Delete account and confirm.

The app asks the cloud project to delete the account first, then removes the account's data from the device. If the request cannot reach the network, nothing is deleted and the app tells you to try again.

What is deleted

• your sign-in (email address and password hash) and the account record;
• every synchronized record tied to your user id: profile, targets, goals, weight and measurements, hydration, food diary entries, custom foods, portions, saved meals, recipes, favourites, exercises, routines, workout templates and sessions, sets, cardio sessions, sleep sessions, recovery check-ins, habits, reminders and suggestion preferences;
• progress photos uploaded by photo backup, and photos you shared with a partner, from the private storage bucket;
• partner data involving your account: partnerships, shared summaries, messages, reactions, invites, blocks and reports.

Deletion is permanent and cannot be undone. Export a backup first from Settings › Data if you want to keep a copy.

What is kept, and for how long

• Store purchases. Deleting a Prolumen account does not cancel an App Store or Google Play subscription. Cancel it in the store's subscription settings. The store and RevenueCat keep the purchase record needed to honour the purchase and meet tax and accounting rules; RevenueCat's app-user identifier is your account id, which no longer refers to an account.
• Moderation reports you filed or that were filed about your account are retained until the moderation case is resolved, and are deleted within 90 days of resolution.
• Backups. Daily database backups are rotated out within 30 days.
• Local device data. Uninstalling the app removes everything the app stored on that device.

Nothing else is retained after deletion.

Delete device data without deleting the account

You can keep your account and still remove data:

• Settings › Data — delete one category (for example all nutrition data), export a backup, or delete everything on the device.
• Settings › Account — turn cloud sync off and delete the synchronized cloud copy while keeping the device copy.
• Settings › Integrations — disconnect Apple Health or Health Connect and optionally delete the data imported from it.

If you cannot sign in

Email support@prolumen.app from the address you used for the account, with the subject "Delete my account". We verify the request against the account and complete the deletion within 30 days, usually much sooner. Never send your password, your health records or your photos.

Contact

Questions about deletion, or about anything else in the privacy policy: support@prolumen.app.