Prolumen support
Prolumen is a local-first fitness and nutrition tracker for iOS and Android (app.prolumen).
Contact: support@prolumen.app
Common questions
Where is my data? On your device, in the app's private storage. If you sign in, your records also sync to the Supabase project configured for Prolumen. Progress photos stay on the device unless you turn on photo backup or explicitly share one with a partner. See the privacy policy.
How do I export or delete my data? Settings › Data: export a JSON or CSV backup, delete one category, or delete everything on the device. Settings › Account controls cloud sync and account deletion.
A health type shows no data. Open Settings › Integrations, enable the type and tap Connect, then check the permission in Health Connect or the Health app. On iOS, HealthKit does not reveal whether read access was denied, so a denied type looks like "no data". Days with no data are shown as no data, never 0.
How do I cancel Pro? Manage or cancel the subscription in the App Store or Google Play subscription settings. Deleting the app does not cancel it. Use Restore purchases on the paywall after reinstalling.
How do I report or block a partner? Open the partner's shared summary and choose Report or Block. Blocking ends the partnership and deletes shared content in both directions. Reports go to the operator-only review process.
I found a bug or have a feature request. Email support@prolumen.app with the app version, platform and what you expected to happen. Do not send health records or photos unless we ask for them.